Cancellation & Refund Policy
Last updated: 26 April 2026
Quick summary: 14-day free trial, no card required. Paid plans start at ₹2,499/month — cancel anytime from your dashboard, prorated refunds within 14 days of a charge in case of service failure.
1. Free Trial
New accounts include a 14-day free trial of the full Pro plan, no credit card required. You can cancel any time during the trial — nothing will be charged.
2. Subscription Billing
Paid plans are billed monthly in advance via Razorpay according to the plan selected on the pricing page or invoice. The subscription auto-renews monthly until cancelled.
You can cancel at any time from Settings → Billing → Cancel subscription. After cancellation, you retain access until the end of the current paid period.
3. Service Failure Refunds
If our service fails to deliver due to issues on our side, we will refund proportionally:
- Daily digest didn't run: If scheduled runs fail for 3 or more consecutive days due to our infrastructure issue, contact support for a pro-rated refund of those days.
- Extended outage: If the dashboard is unreachable for more than 24 consecutive hours due to our error, we will credit you a full month's subscription.
- Duplicate charge: Full refund within 7 business days if you were billed twice for the same period.
- Unauthorized charge: Full refund after verification, if a charge was made without your consent.
4. Non-Refundable Scenarios
Refunds are not issued for:
- Change of mind after you've used the service for more than 14 days post-trial
- Dissatisfaction with AI-generated digest quality (digest summarisation is inherently subjective and we can show you sample output during the free trial)
- Action items you disagree with (use the Dismiss button)
- WhatsApp temporarily restricting or banning your number (this is WhatsApp's enforcement, not our service failure — see Section 5 of Terms of Use)
- Account termination due to violation of Terms of Use
- Choosing not to use the service after onboarding
- Days during which you had unmuted groups containing messages you didn't want digested (mute them in Settings)
5. WhatsApp Restrictions
If WhatsApp temporarily restricts Web access on your linked number, this is not grounds for a refund. WhatsApp's enforcement is outside our control. WhatsApp Wizzard takes active mitigations (on-demand connection only, region matching, persistent session storage) but cannot guarantee against WhatsApp's automated decisions. Restrictions usually clear within 24-72 hours and don't affect phone usage.
That said, if a confirmed bug in our service directly causes a restriction (e.g. we deployed code that triggered repeated reconnections), we will credit your subscription on a case-by-case basis.
6. Cancellation
Cancel from your dashboard at Settings → Billing → Cancel subscription. Access continues until the end of the current paid period. No partial-month refunds for cancellations.
Workspace deletion: If you choose to delete your workspace (Settings → Danger Zone), all your data is permanently erased within 60 seconds. Your subscription is also cancelled. No refund is issued for unused subscription days when you delete on your own initiative.
7. Refund Request Process
To request a refund:
- Email support@myultralabs.com within 7 days of the charge
- Include: transaction ID, date of charge, amount, and a brief description of the issue
- Attach screenshots or logs if relevant
- Allow 3-5 business days for review
- Receive decision via email
8. Refund Timeline
Once approved:
- Razorpay: 5-7 business days back to original payment method
- UPI: 2-3 business days
- Net banking: 5-7 business days
- Cards: 7-10 business days depending on issuing bank
9. Chargebacks
Please contact our support team before initiating a chargeback. Most issues are resolved within 24 hours. Unfounded chargebacks may result in account suspension.
10. Contact for Refunds
For refund requests or policy questions: